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How to Fix Bank Error 390-1000 in QuickBooks Online

· 5 min read
Debits

Introduction​

Bank Error 390-1000 in QuickBooks Online occurs when QuickBooks is unable to establish a connection with your financial institution. This error typically happens during bank feed updates or when attempting to download transactions. It may result from connectivity issues, outdated bank credentials, or server-related problems on the bank's side.

Resolving this error ensures that your transactions are synced correctly, maintaining the accuracy of your financial data.

Causes of Bank Error 390-1000​

  1. Incorrect Bank Login Credentials: The username or password entered in QuickBooks does not match your bank account credentials.
  2. Bank Server Downtime: The bank's server is undergoing maintenance or experiencing technical issues.
  3. Outdated QuickBooks Version: An outdated version of QuickBooks Online may cause compatibility issues.
  4. Expired Bank Connection: The bank feed connection in QuickBooks has expired and needs to be reauthorized.
  5. Changes in Bank Settings: Updates or changes to your bank's security or account settings can trigger the error.

Symptoms of Bank Error 390-1000​

  • Error message: "Bank Error 390-1000: We are unable to connect to your bank right now."
  • Unable to update bank feeds or download recent transactions.
  • Bank accounts are not syncing with QuickBooks Online.
  • Missing or duplicate transactions in the QuickBooks ledger.

Steps to Fix Bank Error 390-1000​

Step 1: Verify Your Bank Login Credentials​

Ensure that the username and password entered in QuickBooks match your bank account credentials.

  1. Log in to Your Bank’s Website:
    • Open your web browser and visit your bank’s official website.
    • Enter your username and password to confirm that your credentials are correct.
  2. Update Credentials in QuickBooks:
    • Open QuickBooks Online and go to Banking.
    • Select the affected bank account and click the Edit icon.
    • Update the username and password with the correct credentials.
  3. Retry Connecting to the Bank:
    • Attempt to update the bank feed again.

Step 2: Check Your Bank’s Server Status​

Sometimes the error occurs because of server downtime or maintenance on the bank's end.

  1. Visit Your Bank’s Website:
    • Log in to your bank’s website and check for any maintenance notifications or updates.
  2. Contact Bank Support:
    • If no notifications are visible, contact your bank’s customer support to confirm if there are ongoing server issues.
  3. Wait and Retry:
    • If the bank's servers are down, wait for a few hours and retry updating the bank feed.

Step 3: Reconnect the Bank Account in QuickBooks Online​

Reconnecting the bank account can refresh the connection and resolve the error.

  1. Open Banking Section:
    • Go to Banking in QuickBooks Online.
  2. Disconnect the Account:
    • Select the affected bank account and click the Edit icon.
    • Uncheck the Connect to bank feeds option and save changes.
  3. Reconnect the Account:
    • Click Add Account and search for your bank.
    • Enter your bank credentials and follow the prompts to reconnect.
  4. Resync Transactions:
    • Once reconnected, update the bank feed to download recent transactions.

Step 4: Update QuickBooks Online​

Using the latest version of QuickBooks Online ensures compatibility with bank connections.

  1. Log in to QuickBooks Online:
    • Open your QuickBooks Online account.
  2. Clear Cache and Cookies:
    • Clear your browser’s cache and cookies to eliminate potential browser-related issues.
  3. Switch to Another Browser:
    • If the error persists, try accessing QuickBooks Online using a different browser.
  4. Retry Updating the Bank Feed:
    • Go to Banking and attempt to update the bank feed again.

Step 5: Manually Upload Transactions​

If the error persists, you can manually upload your bank transactions into QuickBooks.

  1. Download Transactions from Your Bank:
    • Log in to your bank’s website and download the transactions in a compatible format (e.g., CSV or QBO).
  2. Import Transactions into QuickBooks:
    • Go to Banking > Upload Transactions.
    • Select the downloaded file and follow the prompts to upload transactions.
  3. Categorize Transactions:
    • Review and categorize the imported transactions to ensure accuracy.

Step 6: Contact QuickBooks Support​

If none of the above steps resolve the error, reaching out to QuickBooks Support can help with advanced troubleshooting.

  1. Go to Help:
    • Click the Help icon in QuickBooks Online.
  2. Contact Support:
    • Select Contact Us and describe the issue.
    • Follow the prompts to connect with a QuickBooks expert for assistance.

Additional Tips​

  • Regularly Update Passwords: Keep your bank account credentials up to date in QuickBooks.
  • Use Stable Internet: Ensure a stable internet connection while updating bank feeds.
  • Monitor Bank Notifications: Stay informed about maintenance or updates from your bank.

Conclusion​

QuickBooks Bank Error 390-1000 can interrupt your banking processes, but it is manageable with the steps provided in this guide. From verifying login credentials to manually uploading transactions, these solutions address the most common causes of the error.

If the problem persists, contacting QuickBooks Support or consulting with your financial institution can provide additional assistance.