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How to Fix QuickBooks Update Error 1328

· 6 min read
Debits

Introduction​

QuickBooks Update Error 1328 occurs when updating, installing, or repairing QuickBooks Desktop. This error typically displays a message like:
"Error 1328. Error updating file C:\config.msi\PT*.tmp"*

The error can be caused by corrupted installation files, an interrupted update process, or issues with the system’s temporary files. Resolving this issue ensures that QuickBooks runs efficiently with the latest features and fixes.

This guide provides detailed steps to identify the causes of QuickBooks Update Error 1328 and resolve it effectively.

Causes of QuickBooks Update Error 1328​

  1. Corrupt Installation Files: Damaged or missing QuickBooks installation files may lead to this error.
  2. Corrupt Windows Registry Entries: Issues with registry entries related to QuickBooks can trigger errors during updates.
  3. Config.msi File Issue: Temporary configuration files (config.msi) may prevent QuickBooks from completing the update process.
  4. Partial or Interrupted Installation: An incomplete QuickBooks installation can result in update errors.
  5. Antivirus or Firewall Restrictions: Overly strict security settings can block QuickBooks updates.
  6. Outdated QuickBooks Version: Using an older version of QuickBooks Desktop can cause compatibility issues.

Symptoms of QuickBooks Update Error 1328​

  • QuickBooks fails to complete the update process.
  • The error message, “Error 1328: Error updating file [file path]” appears on the screen.
  • QuickBooks crashes or freezes during the update or repair process.
  • You are unable to open QuickBooks after attempting an update.

Steps to Fix QuickBooks Update Error 1328​

Step 1: Repair QuickBooks Installation​

Repairing QuickBooks installation files can resolve errors caused by corruption.

  1. Open Control Panel:
    • Press Windows + R, type control, and press Enter.
  2. Navigate to Programs:
    • Go to Programs > Programs and Features.
  3. Locate QuickBooks:
    • Find QuickBooks Desktop in the list of installed programs.
  4. Select Repair:
    • Right-click on QuickBooks and choose Uninstall/Change.
    • In the QuickBooks installation window, select Repair and follow the on-screen prompts.
  5. Restart Your Computer:
    • Once the repair process is complete, restart your system.
  6. Retry the Update:
    • Open QuickBooks and attempt the update again.

Step 2: Rename Config.msi Folder​

The config.msi folder contains temporary files used during the installation process. Renaming this folder can help resolve the error.

  1. Access the Folder:
    • Press Windows + R, type C:\, and press Enter.
    • Look for the config.msi folder.
  2. Rename the Folder:
    • Right-click on the folder and select Rename.
    • Add .old to the end of the folder name (e.g., config.msi.old).
  3. Retry the Update:
    • Open QuickBooks and try updating the software again.

Step 3: Use QuickBooks Install Diagnostic Tool​

The QuickBooks Install Diagnostic Tool can automatically detect and fix issues with installation files and components.

  1. Download QuickBooks Tool Hub:
    • Visit the official Intuit website and download the latest version of QuickBooks Tool Hub.
  2. Run Install Diagnostic Tool:
    • Open Tool Hub and go to the Installation Issues tab.
    • Select QuickBooks Install Diagnostic Tool and let it scan and repair any issues.
  3. Restart Your Computer:
    • After the tool completes the repair, restart your system.
  4. Retry the Update:
    • Open QuickBooks and attempt to update it again.

Step 4: Clear Temporary Files​

Temporary files can interfere with the QuickBooks update process. Clearing these files can resolve the issue.

  1. Open Disk Cleanup:
    • Press Windows + R, type cleanmgr, and press Enter.
  2. Select the Drive:
    • Choose the drive where QuickBooks is installed (usually C:) and click OK.
  3. Delete Temporary Files:
    • Check the box for Temporary files and click OK to delete them.
  4. Retry the Update:
    • Open QuickBooks and try updating again.

Step 5: Disable Antivirus and Firewall Temporarily​

Your antivirus or firewall may block QuickBooks from downloading updates.

  1. Turn Off Antivirus:
    • Open your antivirus software and temporarily disable it.
  2. Add Firewall Exceptions:
    • Go to Control Panel > System and Security > Windows Defender Firewall.
    • Select Allow an app or feature through Windows Firewall.
    • Add QuickBooks and its components (e.g., QBDBMgrN.exe) to the list of allowed programs.
  3. Retry the Update:
    • Open QuickBooks and attempt the update again.
  4. Re-enable Security Features:
    • After completing the update, re-enable your antivirus and firewall.

Step 6: Perform a Clean Install of QuickBooks​

If the error persists, performing a clean installation of QuickBooks may resolve the issue.

6.1: Uninstall QuickBooks​

  1. Open Control Panel:
    • Navigate to Control Panel > Programs > Programs and Features.
  2. Uninstall QuickBooks:
    • Select QuickBooks Desktop and click Uninstall.
  3. Follow the Prompts:
    • Complete the uninstallation process.

6.2: Use Clean Install Tool​

  1. Download QuickBooks Tool Hub:
    • Open the Tool Hub and go to the Installation Issues tab.
  2. Run Clean Install Tool:
    • Select Clean Install Tool and follow the prompts to remove residual files.

6.3: Reinstall QuickBooks​

  1. Download the Installer:
    • Visit the official Intuit website and download the latest QuickBooks installer.
  2. Install QuickBooks:
    • Run the installer and follow the on-screen instructions to reinstall QuickBooks.

Step 7: Update Windows​

An outdated Windows operating system may cause compatibility issues with QuickBooks updates.

  1. Check for Windows Updates:
    • Go to Settings > Update & Security > Windows Update.
    • Click on Check for Updates.
  2. Install Updates:
    • Download and install any available updates for your system.
  3. Restart Your Computer:
    • Restart your system after the updates are installed.
  4. Retry the Update:
    • Open QuickBooks and try updating again.

Additional Tips​

  • Create Regular Backups: Always back up your QuickBooks company file before performing updates or repairs.
  • Run QuickBooks as Administrator: Right-click on the QuickBooks icon and select Run as Administrator to ensure proper permissions.
  • Check Intuit Server Status: Visit Intuit's website to check if the server is undergoing maintenance.

Conclusion​

QuickBooks Update Error 1328 can interrupt your workflow, but with the solutions provided in this guide, you can quickly resolve the issue. Whether it's repairing the installation, clearing temporary files, or performing a clean install, these steps address the most common causes of the error.

If the error persists after troubleshooting, consider contacting QuickBooks support for further assistance.