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How to Fix QuickBooks Online Banking Error 324

· 6 min read
Debits

Introduction​

QuickBooks Online Banking Error 324 occurs when QuickBooks is unable to locate your bank account. This error typically arises because the account has been closed, renamed, or moved on your bank's website. It can also happen when QuickBooks cannot establish a connection with your bank to retrieve account information. Resolving this issue ensures that your bank transactions are downloaded and matched seamlessly with QuickBooks.

This guide outlines the common causes of Banking Error 324 and provides step-by-step solutions to resolve it.

Causes of QuickBooks Online Banking Error 324​

  1. Account Closure or Removal: The account linked in QuickBooks has been closed or removed on the bank’s website.
  2. Renamed Bank Account: The account name has been changed on the bank’s website, causing QuickBooks to lose the connection.
  3. Account Not Found: The account QuickBooks is trying to access no longer exists on the bank’s system.
  4. Bank Server Issues: Temporary server downtime or maintenance at the bank’s end.
  5. Outdated Login Credentials: Incorrect or outdated username and password stored in QuickBooks.
  6. Browser Cache Issues: Accumulated cache and cookies can interfere with QuickBooks’ ability to connect with the bank.

Symptoms of QuickBooks Online Banking Error 324​

  • QuickBooks displays the error message: “Error 324: We can’t find this account at your bank.”
  • Bank transactions fail to sync or download in QuickBooks Online.
  • The linked bank account is shown as missing or unavailable.
  • QuickBooks prompts you to reconnect the bank account repeatedly.

Steps to Fix QuickBooks Online Banking Error 324​

Step 1: Verify the Bank Account on the Bank’s Website​

Check your bank account status directly through the bank’s website to ensure the account exists and is active.

  1. Log In to Your Bank Account:
    • Open your browser and go to your bank’s official website.
    • Enter your login credentials to access your online banking account.
  2. Check Account Details:
    • Verify that the account linked to QuickBooks is still active and accessible.
    • Look for any changes to the account name or settings that could affect its connection to QuickBooks.
  3. Take Necessary Actions:
    • If the account has been closed, contact your bank to address the issue.
    • If the account has been renamed, note the new name for use in QuickBooks.

Step 2: Update Bank Credentials in QuickBooks Online​

If your login credentials for the bank have changed, you must update them in QuickBooks.

  1. Log In to QuickBooks Online:
    • Open QuickBooks Online and navigate to the Banking tab.
  2. Select the Bank Account:
    • Locate the account with the error and click on the Update or Edit option.
  3. Re-enter Login Credentials:
    • Enter the updated username and password for your bank account.
  4. Verify Connection:
    • Follow the on-screen prompts to verify the account and complete any additional security steps, such as answering security questions.
  5. Update Transactions:
    • Once the connection is restored, click Update to download the latest bank transactions.

Step 3: Reconnect the Bank Account​

If the error persists, disconnect and reconnect the bank account to refresh the connection.

  1. Disconnect the Account:
    • Go to Banking > Edit Account.
    • Uncheck the option to connect the account to online banking and save the changes.
  2. Reconnect the Account:
    • Click Add Account in the Banking tab.
    • Search for your bank and select it from the list.
    • Enter your updated credentials and follow the prompts to link the account again.
  3. Match the Account:
    • Ensure you link the bank account to the correct account in QuickBooks.

Step 4: Verify Bank’s Server Status​

Sometimes, the error is caused by temporary issues on the bank’s end.

  1. Check Bank Notifications:
    • Log in to your bank’s online portal and check for maintenance or downtime alerts.
  2. Wait and Retry:
    • If the bank’s servers are temporarily down, wait a few hours and attempt to reconnect in QuickBooks.

Step 5: Manually Upload Bank Transactions​

If QuickBooks cannot reconnect to your bank, manually uploading transactions can serve as a temporary workaround.

  1. Download Transactions from Your Bank:
    • Log in to your bank’s website and download recent transactions in a supported format (e.g., .CSV or .QBO).
  2. Upload Transactions to QuickBooks:
    • Go to the Banking tab in QuickBooks Online.
    • Select Upload Transactions and follow the on-screen instructions to import the downloaded file.
  3. Categorize Transactions:
    • Review and categorize the uploaded transactions to ensure accuracy.

Step 6: Clear Browser Cache and Cookies​

Clearing your browser’s cache and cookies can help resolve connection issues.

  1. Open Browser Settings:
    • Go to the settings or preferences menu of your browser.
  2. Clear Browsing Data:
    • Select the option to clear cache and cookies.
    • Choose a time range (e.g., last 7 days or all time) and confirm the action.
  3. Restart the Browser:
    • Close and reopen your browser.
  4. Log In to QuickBooks:
    • Retry updating the bank account in QuickBooks.

Step 7: Use an Incognito Window​

If clearing the cache does not resolve the issue, use an incognito or private browsing window.

  1. Open an Incognito Window:
    • Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac) in Chrome, or select the private browsing option in your browser.
  2. Log In to QuickBooks Online:
    • Enter your credentials and access the Banking menu.
  3. Retry Connecting the Account:
    • Attempt to update or reconnect the bank account.

Step 8: Contact QuickBooks or Bank Support​

If none of the above steps work, seek assistance from QuickBooks or your bank.

  1. Contact QuickBooks Support:
  2. Contact Your Bank:
    • Inform your bank about the issue and verify if there are any account restrictions or server problems.
  3. Follow Guidance:
    • Work with QuickBooks or bank representatives to resolve the error.

Additional Tips​

  • Keep Bank Credentials Updated: Regularly update your bank credentials in QuickBooks to prevent connectivity issues.
  • Monitor Bank Account Changes: Keep track of any changes to your bank account, such as renaming or account closure.
  • Back Up QuickBooks Data: Regularly back up your QuickBooks Online data to safeguard against errors.

Conclusion​

QuickBooks Online Banking Error 324 can interrupt your workflow by preventing bank transactions from syncing. However, by verifying your bank account details, updating credentials, and reconnecting the account, you can resolve the error effectively. If the problem persists, contact QuickBooks Support or your bank for further assistance.

By following the steps outlined in this guide, you can ensure smooth banking operations in QuickBooks Online.