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How to Resolve QuickBooks Error Code 6189-816

· 4 min read
Debits

Introduction​

QuickBooks Error Code 6189-816 is a run-time error that occurs when you try to open your QuickBooks company file. This error typically indicates a problem with the multi-user setup or issues with your QuickBooks data file. This guide provides a step-by-step process to troubleshoot and resolve Error 6189-816 in QuickBooks.

Understanding Error 6189-816​

Error 6189-816 can be caused by:

  • Corrupted QuickBooks Data File: Issues within the company file can trigger this error.
  • Multi-User Mode Issues: Problems with the multi-user setup can prevent the file from being accessed.
  • Incorrect File Path: QuickBooks may be looking for the company file in the wrong location.
  • Insufficient Permissions: Lack of necessary permissions to access the file.

Steps to Resolve QuickBooks Error 6189-816​

Step 1: Restart Your System​

  1. Close QuickBooks: Ensure QuickBooks is completely closed on all computers.
  2. Restart Computers: Restart the server and all workstations that access the company file.
  3. Reopen QuickBooks: Open QuickBooks on the server and workstations to check if the error persists.

Step 2: Update QuickBooks​

  1. Open QuickBooks Desktop: Launch QuickBooks and log in with your credentials.
  2. Check for Updates: Go to Help > Update QuickBooks Desktop.
  3. Install Updates: Click Update Now and install any available updates.
  4. Restart QuickBooks: Close and reopen QuickBooks after the updates are installed.

Step 3: Use QuickBooks Tool Hub​

  1. Download QuickBooks Tool Hub: Download and install the QuickBooks Tool Hub from the official Intuit website.
  2. Run QuickBooks File Doctor: Open the Tool Hub and select Company File Issues. Click on Run QuickBooks File Doctor and follow the prompts to scan and repair your company file.
  3. Check for Errors: Let the File Doctor tool run its course and fix any detected issues.

Step 4: Verify Multi-User Setup​

  1. Open QuickBooks Database Server Manager: Go to Start > Programs > QuickBooks > QuickBooks Database Server Manager.
  2. Scan Folders: In the Database Server Manager, click on Scan Folders and ensure that the folder containing your QuickBooks company file is listed. If not, add it and click Scan.
  3. Verify Multi-User Mode: Ensure QuickBooks is set up to run in multi-user mode. Go to File > Utilities > Host Multi-User Access.

Step 5: Check File Permissions​

  1. Navigate to File Location: Open File Explorer and navigate to the folder containing your QuickBooks company file.
  2. Check Permissions: Right-click the folder, select Properties, and go to the Security tab.
  3. Modify Permissions: Ensure that all users who need access to QuickBooks have Full Control permissions. Adjust as necessary and click Apply.

Step 6: Rename .ND and .TLG Files​

  1. Locate Files: Navigate to the folder containing your QuickBooks company file.
  2. Rename Files: Find the files with the same name as your company file but with .ND and .TLG extensions. Right-click each file and select Rename, then add .OLD to the end of each file name (e.g., CompanyFileName.ND.OLD).
  3. Restart QuickBooks: Open QuickBooks again to see if the error is resolved.

Best Practices to Prevent Future Errors​

  • Regular Backups: Regularly back up your QuickBooks data to prevent data loss.
  • System Maintenance: Perform regular system maintenance to avoid conflicts and errors.
  • Update Software: Keep QuickBooks and your operating system updated to the latest versions.
  • Verify Multi-User Setup: Ensure your multi-user setup is correctly configured and maintained.

Conclusion​

QuickBooks Error Code 6189-816 can disrupt your workflow, but by following the steps outlined in this guide, you can troubleshoot and resolve the issue effectively. Ensuring regular updates, proper system maintenance, and correct multi-user setup will help prevent future errors, allowing you to manage your financial data seamlessly.