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How to Fix QuickBooks Error OLSU-1013

· 6 min read
Debits

Introduction​

QuickBooks Error OLSU-1013 occurs when there is an issue connecting QuickBooks Desktop to your bank during Bank Feeds setup or transaction downloads. This error is often caused by incorrect bank details, unsupported connection methods, or issues with QuickBooks settings. The error message typically states:
“We’re sorry, we encountered an error (OLSU-1013). QuickBooks was not able to complete your request.”

This guide explains the common causes of QuickBooks Error OLSU-1013 and provides step-by-step solutions to fix it.

What Causes QuickBooks Error OLSU-1013?​

  1. Incorrect Bank Information: The bank login credentials or connection settings entered in QuickBooks are incorrect.
  2. Outdated QuickBooks Desktop Version: Using an outdated version of QuickBooks Desktop may lead to connectivity issues.
  3. Unsupported Bank Connection: Your bank may not support Direct Connect or Web Connect, which are required for QuickBooks Bank Feeds.
  4. Internet Connectivity Issues: A weak or unstable internet connection can interrupt the Bank Feeds process.
  5. Bank Server Issues: The bank’s servers may be temporarily down for maintenance.
  6. Damaged QuickBooks Company File: Corrupted company files can lead to errors during banking operations.

Symptoms of QuickBooks Error OLSU-1013​

  • You are unable to connect your QuickBooks account to your bank.
  • Transactions from your bank are not downloading into QuickBooks.
  • An error message with the code OLSU-1013 appears during Bank Feeds setup or transaction downloads.
  • QuickBooks freezes or crashes while trying to access Bank Feeds.

Steps to Fix QuickBooks Error OLSU-1013​

Step 1: Verify Bank Details​

Ensure that the banking information entered in QuickBooks matches the credentials you use for online banking.

  1. Log in to Online Banking:
    • Open your web browser and go to your bank’s official website.
    • Log in using your username and password to confirm they are correct.
  2. Update Bank Credentials in QuickBooks:
    • Open QuickBooks Desktop.
    • Navigate to Banking > Bank Feeds > Set Up Bank Feeds for an Account.
    • Re-enter your bank login credentials.
  3. Retry the Connection:
    • Test the Bank Feeds connection to see if the issue is resolved.

Step 2: Check if Your Bank Supports QuickBooks​

Some banks may not support the connection methods used by QuickBooks, such as Direct Connect or Web Connect.

  1. Visit Your Bank’s Website:
    • Look for information about QuickBooks compatibility.
  2. Contact Your Bank:
    • Call your bank’s customer service to confirm whether they support QuickBooks Bank Feeds and which connection type (Direct Connect or Web Connect) is supported.
  3. Switch Connection Methods:
    • If your bank supports Web Connect but not Direct Connect, manually download transactions in .QBO format and import them into QuickBooks.

Step 3: Update QuickBooks Desktop​

Using the latest version of QuickBooks Desktop ensures compatibility with your bank’s servers.

  1. Check for Updates:
    • Open QuickBooks Desktop.
    • Go to Help > Update QuickBooks Desktop.
  2. Download Updates:
    • Click on the Update Now tab and select Get Updates.
  3. Restart QuickBooks:
    • Once the updates are installed, restart QuickBooks.
  4. Retry Bank Feeds Setup:
    • Try connecting your bank account again in QuickBooks.

Step 4: Verify Internet Connection​

A stable internet connection is required for QuickBooks to communicate with your bank.

  1. Test Your Internet Speed:
    • Use an online tool like Speedtest to check your internet speed.
  2. Restart Your Router:
    • Turn off your modem or router, wait for a minute, and restart it.
  3. Disable VPN or Proxy:
    • If you are using a VPN or proxy, disable it temporarily and try connecting to the bank again.

Step 5: Deactivate and Reactivate Bank Feeds​

Refreshing the Bank Feeds setup in QuickBooks can resolve issues related to OLSU-1013.

  1. Deactivate Bank Feeds:
    • Go to Banking > Bank Feeds > Bank Feeds Center.
    • Select your account and choose Deactivate Bank Feeds.
  2. Reactivate Bank Feeds:
    • Navigate to Banking > Bank Feeds > Set Up Bank Feeds for an Account.
    • Enter your bank credentials and follow the prompts to reconnect.

Step 6: Temporarily Disable Firewall or Antivirus​

Sometimes, firewall or antivirus settings may block QuickBooks from connecting to your bank.

  1. Disable Antivirus:
    • Open your antivirus program and temporarily disable it.
  2. Add QuickBooks as an Exception in Firewall:
    • Go to Control Panel > System and Security > Windows Defender Firewall.
    • Select Allow an app or feature through Windows Firewall.
    • Add QuickBooks Desktop and its related services to the list of allowed programs.
  3. Retry Bank Feeds:
    • Open QuickBooks and try connecting your bank account again.

Note: Ensure you re-enable your antivirus and firewall after troubleshooting.

Step 7: Use QuickBooks File Doctor to Repair Company File​

A damaged company file can lead to banking errors like OLSU-1013. Running QuickBooks File Doctor can help.

  1. Download QuickBooks Tool Hub:
    • Visit the official Intuit website and download the QuickBooks Tool Hub.
  2. Run QuickBooks File Doctor:
    • Open the Tool Hub, go to the Company File Issues tab, and select QuickBooks File Doctor.
    • Browse for your company file and let the tool repair any issues.
  3. Restart QuickBooks:
    • Open QuickBooks and try setting up Bank Feeds again.

Step 8: Manually Import Bank Transactions Using Web Connect​

If the error persists, manually importing transactions can serve as an alternative.

  1. Download Transactions:
    • Log in to your bank’s online portal and download your transactions in .QBO (QuickBooks Web Connect) format.
  2. Import Transactions into QuickBooks:
    • Open QuickBooks Desktop, go to File > Utilities > Import > Web Connect Files.
    • Select the .QBO file you downloaded and follow the prompts to import transactions.
  3. Match Transactions:
    • Review and match the imported transactions in QuickBooks.

Additional Tips to Avoid OLSU-1013 in the Future​

  • Keep QuickBooks Updated: Regular updates ensure compatibility with bank systems.
  • Check Bank Compatibility: Confirm your bank’s supported connection types for QuickBooks.
  • Maintain a Stable Internet Connection: Use a reliable internet service provider to avoid disruptions.
  • Regularly Backup Your Company File: Protect your data by creating backups before making significant changes.

Conclusion​

QuickBooks Error OLSU-1013 can disrupt your workflow by preventing you from setting up Bank Feeds or downloading transactions. However, by following the solutions outlined above, you can resolve the issue and restore connectivity to your bank. If the problem persists, consider contacting QuickBooks support or your bank for additional assistance.